Customer Service
- Wholesale Purchasing
- Shipping & Delivery
- International Shipping
- Privacy & Security
- Returns & Exchanges
- Ordering
- Accepted Forms of Payment
- Viewing Orders/Order Status
- Contact Us
Wholesale Purchasing
Oriana Jewelry is happy to offer a wholesale program for retailers who wish to carry our line of Oriana beads and accessories in their store. This program is reserved for retailers who will be reselling the merchandise. - Your order will ship within 24 hours
- We have the largest selection of beads and accessories, and our prices cannot be beat
- The only minimum is $100 per order
- The beads, bracelets, necklaces, and earrings are all compatible with other major brands such as Pandora, Chamilia, Biagi, Troll and Pugster.
- Our line of beads is extensive and growing, we have over 500 different beads to choose from!
- All of our beads are in stock and in quantitiy.
- Unlike Pandora, Chamilia, and other brands there is no set retail pricing that you are required to comply with. You can price the beads, bracelets, necklaces, and earrings however you see fit.
- Customers never stop with just 1 bead. Your customers will return to your store for every special occasion that they want to commemorate with a new bead on their bracelet or necklace. Remember, building one of these bracelets or necklaces is always going to be a “work-in-progress”.
To purchase wholesale, you do need to create an account online and have wholesale access activated by our customer service center. After your account has been activated you will be able to login to the website to see our Oriana Jewelry wholesale prices. We offer deeply discounted flat rate pricing on all Oriana Beads, Oriana Bracelets, Oriana Necklaces, Oriana Earrings and Oriana Keychains. A minimum $100 order is required for all wholesale orders.
Benefits to purchasing from Oriana Jewelry:
- Go to the Login page and click “Create an Account”
- Fill in all appropriate information
- Once your account has been created, contact our customer service center by phone to have wholesale permissions granted to your account.
- Login to your account
- Add the beads and accessories you wish to purchase to your shopping cart
- Complete the checkout process
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Shipping & Delivery -
International Shipping -
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Privacy & Security -
Returns & Exchanges - Returns are not permitted on wholesale orders.
- Exchanges are accepted within 7 days of order date, pending approval and you must acquire an RMA number.
- Returns or Exchanges are accepted within 30 days of the purchase date for any reason.
- The back of your invoice is printed with the instructions for processing a return or exchange.
- Please indicate a reason for your return on the invoice that was included with your shipment. Your feedback is very important to us.
- If you are requesting an exchange, indicate on the invoice the item(s) that you wish to receive as exchange. Be sure to provide the item name, number and price.
- Place your original jewelry in the original packaging; be sure to include a copy of your invoice.
- Write the word EXCHANGE or RETURN on the outside of the package, and mail the package to our PO Box.
- YOU MUST SHIP THROUGH THE US POSTAL SERVICE. We recommend requesting delivery confirmation for your package to track the delivery and ensure that the package is delivered to our facility. Oriana Jewelry is not responsible for any loss or damage of returned packages.
- Once your jewelry is received, it will be processed within 10 business days of arrival at our facility. Once the return or exchange has been processed you will receive an email confirmation of the transaction.
- If you qualified for free shipping, a free gift, or another type of promotion due to the total value of your order, the value of the shipping, gift or promotion will be subtracted from the return credit should your order total fall below the qualifying threshold.
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Ordering - Go to the Login page and click “Create an Account”
- Fill in all appropriate information
- Once your account has been created, contact our customer service center by phone to have wholesale permissions granted to your account.
- Login to your account
- Add the beads and accessories you wish to purchase to your shopping cart
- Complete the checkout process
- Add the items you wish to purchase to the shopping cart
- When you have finished shopping, click the “Proceed to Checkout” Button
- You have the option to create an account to store your billing and shipping address as well as keep an online record of your order history- this is not required, if you do not wish to create an account simply select the option to “Checkout without an Account”
- Complete the Checkout Process
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Accepted Forms of Payment - Visa
- Mastercard
- American Express
- Discover
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Viewing Orders/Order Status -
Contact Us
If you are a new customer wishing to place a wholesale order online please follow the following steps:
Customer Service Phone: 860-526-8958
*YOU WILL NOT RECEIVE WHOLESALE PRICING UNLESS YOUR ACCOUNT HAS BEEN ACTIVATED BY OUR CUSTOMER SERVICE CENTER*
Once your wholesale account is activated you can place your orders online by following these simple steps:
WHOLESALE ORDERS |
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Method |
Price** |
Delivery Time |
Restrictions |
|||
USPS Priority Mail |
$10- $20 |
2-3 Business Days |
Signature Required |
|||
FedEx 2 Day |
$16.95- $30 |
2 Business Days* |
Signature Required |
|||
FedEx Next Day |
$24.95- $32.95 |
1 Business Day* |
Signature Required |
|||
FedEx Canada |
$19- $29 |
1-3 Business Days* |
Signature Required |
|||
FedEx International |
$29- $40 |
1-3 Business Days* |
Signature Required |
|||
RETAIL ORDERS |
||||||
Method |
Price |
Delivery Time |
Restrictions |
|||
USPS First Class Mail |
$5.95 or Free if Order is Over $75 |
2-5 Business Days |
- |
|||
USPS Priority Mail |
$8.95 |
2-3 Business Days |
- |
|||
FedEx 2 Day |
$16.95 |
2 Business Days* |
No PO Box, FPO, APO addresses |
|||
FedEx Next Day |
$24.95 |
1 Business Day* |
No PO Box, FPO, APO addresses |
|||
USPS Canada |
$12 on orders below $200 |
3-8 Business Days |
You must pay all customs and duties fees. |
|||
FedEx Canada |
$19 |
1-3 Business Days* |
No PO Box, FPO, APO addresses |
|||
USPS International |
$19 on orders below $200 |
3-8 Business Days |
You must pay all customs and duties fees. |
|||
FedEx International |
$29 |
1-3 Business Days* |
No PO Box, FPO, APO addresses |
|||
*Business Days are Monday – Friday
**Wholesale Shipping Prices are determined by Order Value
Australia
Bahamas
Canada
England
France
Great Britain
Greece
Ireland
Italy
New Zealand
Virgin Islands (US)
United Kingdom
When placing an order we require standard information such as your full name, address, email, and telephone number. This information is vital for properly processing and shipping your order. Should there be any questions with your order, we do need a valid telephone number and email address to be able to contact you.
Any information provided to us is kept secure through various protection systems. All information you enter on our site is encrypted for your protection. Oriana Jewelry uses industry standard Secure Sockets Layer (SSL) encryption in all fields in which personal information is entered.
Should you have additional questions regarding Oriana Jewelry’s Privacy Policy or Security Information, please feel free to email us at customerservice@orianajewelry.com
RMA numbers can be obtained by contacting customer service
Phone: 860-526-8958
Email: CustomerService@orianajewelry.com
If you need to return your Oriana Jewelry, please follow the steps below.
Address your package like this:
Oriana Jewelry- EXCHANGE
PO Box 898
Deep River, CT 06417
Or
Oriana Jewelry- RETURN
PO Box 898
Deep River, CT 06417
Please call us at 860-526-8958 or email us at customerservice@orianajewelry.com with any additional questions or concerns that you may have.
Oriana Jewelry is happy to offer a wholesale program for retailers who wish to carry our line of Oriana beads and accessories in their store.
If you are a new customer wishing to place a wholesale order online please follow the following steps:
Customer Service Phone: 860-526-8958
*YOU WILL NOT RECEIVE WHOLESALE PRICING UNLESS YOUR ACCOUNT HAS BEEN ACTIVATED BY OUR CUSTOMER SERVICE CENTER*
Once your wholesale account is activated you can place your orders online by following these simple steps:
Retail Ordering
If you wish to place a retail order online please follow the following steps:
If you do not have an account, you can check the status of your order by going to the Order Status Screen. You will need your 6 digit order number (this will be sent in your email confirmation) as well as the billing zip code.
By Email: CustomerService@EvesAddiction.com
Our customer service center can be reached Mon-Fri 9 AM- 6 PM EST
To have a customer service representative contact you please complete the contact request form
